Frequently asked

Everything worth knowing before you book.

We’re in pre-launch. Bookings open December 1, 2026.

The answers below describe how everything will work then. If you want to list your accommodation, drive with us, or be first in line as a tourist, join the early-access list and a real person will be in touch.

For tourists

Booking, prices and what to expect.

For hosts

Listing, payouts and how we work together.

For drivers

Jobs, payouts and standards.

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Everything worth knowing before you book.

Booking, prices and what to expect.

What does loyvel actually do?

How is pricing shown - and what does loyvel charge?

What currency am I charged in?

How do I pay for an accommodation? Is it all upfront?

What's the cancellation and refund policy for accommodations?

What's the cancellation policy for transfers?

How does a transfer booking actually work?

Who's actually responsible for my accommodation or my ride?

What if something goes wrong during my trip?

Why only Bali and Nusa Penida at launch?

Listing, payouts and how we work together.

What does it cost to list with loyvel?

How and when do I get paid?

How do I list my accommodation?

Do I have to be exclusive to loyvel?

Who's responsible for the property and the guest stay?

Can I set my own prices, rules and cancellation conditions?

What happens with refunds and disputes?

Jobs, payouts and standards.

How does loyvel pay me?

When do I get paid?

How do I start driving with loyvel?

Do I need to provide my own car?

How are rides offered to me?

Am I employed by loyvel?

What if there's an accident or a problem on a ride?

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